The Société de l’assurance car du Québec (SAAQ) shall be addressing auto insurance coverage service delays to its new on-line portal by posting 150 extra workers throughout its service centres.
On social media, Transport Minister Geneviève Guilbault introduced new measures to deal with the delays, which embody having extra workers in service centres and sharing extra data on the places’ schedules.
“I requested that Quebecers now not wait exterior and that the service be of top of the range in every single place,” the minister mentioned.
Beginning this week, 150 extra workers shall be assigned to SAAQ branches which can be experiencing excessive visitors. As well as, 15 extra workers have been tapped to assist with SAAQ’s help line, CBC Information reported. Sure SAAQ service centres can even prolong their working hours based mostly on crowd sizes, and a few providers shall be provided by appointment on weekends.
SAAQ’s on-line portal, SAAQclic, launched on Feb. 20. The portal was meant to permit prospects to carry out most auto insurance coverage transactions on-line, in addition to renew driving licences and pay for driving exams. However the portal launched in a tough state.
SAAQ suggested customers earlier this 12 months that it could convert over 10 billion items of knowledge for the net portal, and that the method would restrict prospects’ entry to providers.